STEP: HOW TO DESIGN BUSINESS PROCESSES FOR YOUR NEW BUSINESS
It is extremely essential for you to have a business process outlined a good time beforehand to be referred to later when your business is on the run. This business process outline will come in use to you like a standard of procedures manual. The significance of a defined business process can only be explained by realizing that this design will monitor the complete detail of action from receiving an order till the time of delivery of the product to your customer. A business process model needs to be thoroughly designed using the complete analytics of how you expect your business to run. While the design completely depends on what terms you wish to run your business on, there still exist some vital and generic steps that need to be included in every business process model. Starting from how you will be receiving orders to what happens when the product is delivered to your customer, a complete layout of the process in between needs to be drafted to follow as a standard of procedure of your company. Outline the process from order to custom delivery starting with where, when and how will you receive an order by a customer. This can be online or however you decide. Once you have the order, it will follow a chain of processes including production, service and delivery.
In a business environment you first need to keep care of a list of things that include competitors, government regulations and requirements, standards and economics. Following this you need to adhere to customer needs and enable processes to do so. Customer’s process needs and other enabling processes which are an essential part of your business process outline include following key parts:
1. Customer Acquisition
2. Product Delivery
3. Order Fulfillment
4. Customer Support
5. Channel Management
6. Supply Management
7. Human Resources
8. Information Technology
9. Business Acquisition
These points are only vital to your business model; most of them except supply management are however easily tackled by support portfolios in your organization. After completing these key points you enter the supplier’s processes which are an essential part of your business process model. While in a supply chain process, you need to align your model in a way that planning precedes all processes, followed by production, fulfillment, sales, innovation and improvisation.
Meanwhile what you also need to keep in mind are the capacity issues. Capacity of your business is the ability of your organization to fulfill a particular amount of orders or sales in a day or week. Capacity issues could involve less or extra orders than you can deliver. This can also be interlinked with supplier capability. While your key selling point must be your supply chain, as your product delivery is impossible without your supplier, this aspect must be analyzed from all angles. Consider your backups or second options. In a strategic positioning, it is always favorable to develop or grow your relations with your key supplier by not accepting dependency but in fact, building partnership to exploit your maximum resources. Always make sure you are conducting regular external audits and your vendors do not back out on you at the last minute. Store back up options in that case where your supplier or vendor is no longer available.